South African office: +27 12 653 7901

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Support Services

1.
Post Go-Live Support

Purpose : secures attentive support for a fixed period (normally 2 to 3 weeks), at a fixed cost, starting immediately after a System implementation handover

Option 1: For a fixed period after start-up, CSI remains on site to assist operators and technical staff with operating the System, and with first line maintenance. This ensures that the System is operated under normal operating conditions in accordance with earlier defined user specifications.

Option 2 : A variation in the above Post Go-Live Service offering, which is preferred by some of our customers, is a minimum of two (2) days on-site assistance, combined with a 24/7 Help Desk function to provide Application Support Services. This Support Service is rendered within an appropriate time, in accordance with a upfront-agreed schedule

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2.
Service Level Agreement

Purpose : an annual Service Level Agreement (SLA) that caters for Severity Response Times , as well as a certain amount of pre-specified monthly maintenance hours.

Unique - This Service includes fully functional web-based SLA Management Software that incorporates a workflow model, which manages each incident individually, and that includes a “dial in” facility for full transparency to the client.

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3.
Quality Assurance

Purpose : methods, activities, related documents, controls and records that assist CSI to provide quality products and services to its customers. This Quality Management System is designed to meet the requirements of ISO 9001:2008

HIGHLIGHTS

Customer Focus - recognising that the company can only ensure its continued existence through ensuring customer satisfaction and complying with customer requirements.

Commitment - committing itself to the implementation, maintenance and improvement of a documented and controlled quality management system, which is orientated towards continual improvement and the reduction, elimination and most importantly, prevention of quality deficiencies.

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Contact:

  • csi@controlsi.co.za
  • Tel: +27 12 653 7901
  • Unit 14, Diamond Park
  • 92 Jakaranda Street
  • Centurion; South Africa